Awareness: understand the situation
- What outcome are we working toward?
- What does a good result look like?
- What information, skill or support is missing?
Acknowledge: own your part
- What part of this situation is within your control?
- What do you need to take responsibility for?
- What expectation or difficult conversation needs to be addressed?
Action: agree on the next step
- What specific action will you take next?
- When will you do it, and what support do you need?
- How will we review progress and recognize what improves?
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